Information
Are the debris screens in the spa removable?
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The upper debris screen is removable.
The lower debris screen, where the filter set is connected, is not removable.
Can Bestway's spa heater operate for 24 hours a day for 7 days?
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In order to reduce power consumption, we don't suggest operating the spa 24 hours for 7 days. For the correct performance of the filtration system, 8 hours a day is more than enough and with the correct chemical maintenance, it will keep the water clean for a long time.
IMPORTANT: the heaters produced before 2020 have the hibernation function which, after 72 hours will automatically stop all functions, and the display will show END.
To reactivate the normal function of the spa heater, it is enough to push any button on the control panel.
Can I leave the spa pump outside when it is raining?
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The Bestway spa heater can stay outside during rainy days. Be sure that the socket and the PRCD are located in an covered area and the socket is plugged into a power outlet for outdoor use.
If the outlet is not designed for outdoor use, it may cause serious damages to the spa heater or create a dangerous situation for the user.
IMPORTANT: we don't suggest to connect the spa heater to the power source or to enter into the spa water when it is thundering or lightning.
Does Bestway's spa heater have any kind of automatic power saving mode?
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At this moment, Bestway's spa heater doesn't have an automatic power saving system. When the power saving function ends, it must be set up again if you would like to use it again.
How does the heating system work when I set a specific temperature?
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Before activating the heating function, you have to set the temperature. When the heating system is activated, the heating button and the filtration button will turn red. The filtration system starts, and the heating system starts heating the water.
When it reaches the set temperature, the heating system stops heating, and the indicator light turns from red to green.
When the water temperature is approximately 2 degrees lower than the set temperature, the heating system will start heating again, and the indicator light will become red again. If the filtration function is turned off, the heating system will stop. If the heating function is turned off, the filtration fuction will continue to work.
How to operate on the Wi-Fi pump the two level massage regulation?
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To activate the two level massage regulation, follow the instructions below:
1.Push once for the full power massage
2.Push again to stop
3.Push again for lower power massage
4.Push again to shut off.
When inflating the spa liner, make sure that the massage function is running at full power.
If I set a timer to perform the filtration, does it perform this function every day automatically?
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On the market we have two version of spas. The version produced before 2018 has the hybernation system. It will stop automatically if any function is activated and there is no activity on the control panel for 72 hours. The message END will appear on the display of the control panel. In order to cancel the END message, push any button on the control panel.
In the second version, produced after 2018, the hybernation system has been cancelled.
In dB, how loud is the noise level when the spa is in certain modes?
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If the spa is outdoors and considering a distance of one meter from the pump, the level for filtering and heating is up to 60 dB, and the level for massage is up to 72 dB.
Is my spa suitable for children?
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This appliance can be used by children ages 8 and older or people with a lack of sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instructions concerning the use of the appliance in a safe way and understand the hazards involved. Children should not play with the appliance.
IMPORTANT: Water attracts children; always attach a spa cover after each use.
What can I do if the massage is not working properly?
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If the massage function is activated and the massage doesn't work properly, follow these instructions:
1.Stop the function and wait two to three hours during the cold time of the day.
2.Then, push the massage button again to restart the massage system.
The pump is equipped with a protection that will cut the power to the blower in case the temperature reaches critical level in order to save the motor. This generally happens if the pump is exposed directly to sunlight.
IMPORTANT: the massage function has a 30 minute auto shut-off feature to save power. To restart the function, push the button again.
What causes my guarantee to break?
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The legal warranty doesn’t cover damages due to actions not assignable to the seller/manufacturer, to improper or not normal use of the product by the consumer, or to actions contrary to warnings or instructions written in the user’s manual.
What is the "Sharing" function, and how does it work?
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Through the "Device Sharing" command, you can share device control authority with other mobile phones that have separately registered an account.Note: 1) The sharing function only can be used when users are in the same country. 2) Only one person can scan the Shared QR code generated each time. If you want to share it with others, you need to generate a new Shared QR code each time. Each generated QR code will be valid for 15 minutes.
What is the difference between the heavy duty repair patch and the underwater adhesive repair patch?
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Starting in 2017, all repair patches included in the sets are underwater adhesive repair patches. All of the ones produced before 2017 were heavy duty repair patches. Using the underwater repair patch is easy, and it is not necessary to drain the water from your pool.
See the below photos to recognize the difference.
What is the functionality and advantage of using the power saving function?
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The power saving function was created to optimize the usage of the Bestway spa. You can decide to start the heating system later in the day in order to have the desired temperature and enjoy the spa massage when you need it, instead of keeping the heating function on all the time and wasting energy.
Example: if you need your spa at 40°C (104ºF) tomorrow evening, you would just follow these steps:
First step: open the filtration system and after one minute you should see the real water temperature (e.g. 18℃).
Second step: if the set temperature is 40℃ (104ºF), the difference between actual temperature and set temperature is 22℃ (71ºF). Since the temperature increase per hour is 2℃ (35ºF), you need to start heating the water 11 hours before using it.
If is 6 PM and you want to use the spa tomorrow evening at 6 PM, this means the spa heater has to start heating at 7 AM, so set the waiting time to 13 hours and heating time to 11 hours.
In this case, the power saving function saves more than 13 hours of power (more than 26KW) because without this function you would have been forced to start the spa in the evening and waste a lot of energy and money.
Where can I find Bestway instruction videos?
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You can find instruction videos on www.bestwaycorp.com in the support section, or on the Bestway YouTube channel.
Where can I find the QR code to download Bestway app?
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Download the app from the Apple Store/Google Play Store or scan the QR code in the manual.
Where can I find the reset button on the Bestway spa heater?
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The reset button is located on the side of Bestway spa heater.
Where can I find troubleshooting answers in the app?
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PENDING WAITING FINAL VERSION OF THE APP
Which distribution network does the Bestway app support?
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The device only supports distributing 2.4G network and does not support 5G network.
Which versions of Android and iOS systems does the Bestway app support?
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This app supports Android 7.0 version and above or iOS 10.0 and above.
Why are there water drops or condensation inside the inflatable cover, and how can I solve the situation before storing it?
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Water drops inside the inflatable cover come from the humidity in the air when inflating it. Since the water inside the pool is hot and the environment temperature is lower, the humidity of the air inside the inflatable cover will create water drops.
Before storing the spa set for the winter, to avoid the growth of mildew inside the inflatable cover, we suggest performing the operations showed in the video to dry the inner chamber and prevent the problem from happening again.
Why can't I connect using public Wi-Fi?
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It is not recommended to use public Wi-Fi. Connecting to public Wi-Fi can cause problems when you input verification codes during log-in.
Why does Bestway's spa heater shut off after 30 minutes of operation?
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Bestway's spa heater has a power saving function and a 30 minute "auto shut-off" for the massage system. To restart the massage function, push the massage button again.
IMPORTANT: the control panel will lock after five minutes without operation. Push the lock/unlock button to restart normal operation of the control panel.
Why does the pump show the message END on the control panel?
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After 72 hours of filtration, the pump will hibernate and flash “End” with the current water temperature. When the pump is hibernating, both the heating and the water filter functions are disabled. To reactivate the pump, press the lock/unlock button for 3 seconds.
Why does the remote control automatically turn off?
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The remote control is set to turn off after 20 seconds of no activity
Why the new inflatable pool smaller than the pool leather cover on the first version?
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When you set up the spa liner for the first time, the liner may seem to be smaller than the the leather cover. The inflatable PVC part is smaller because after filling it with water and after time, the PVC will expand. This design avoids the size of the liner increasing and breaking the leather cover.
The same situation will occur when a new PVC inflatable liner has been purchased or replaced under warranty. New inflatable liner needs time to expand before it reaches the correct size. The rate at which the liner expands depends on the ambient air temperature and how often the water inside your spa is heated. Please be assured that this is perfectly normal and we have never had a liner that has not expanded to the correct size.
IMPORTANT: to inflate the inflatable liner, use the spa heater and the provided inflation hose. Don't use air pressure machines or other equipment that can over-inflate the PVC liner and drastically reduce the lifespan of your spa.
Maintenance
Can I leave the spa in the sun?
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You can leave the spa in the sun, but be sure that you are using the cover when the spa is not in use.
Using the spa cover to avoid damage to the top surface of the spa pool:
The material of the spa liner is PVC, and inside the chamber, there is the air. In the sun, the PVC can become soft and increase the air pressure. This can cause deformation of the top ring. Using the top cover will avoid this situation. To inflate the spa, wait until the evening when the temperature is low. These simple operations will improve the life of your spa.
Using the spa cover to improve the quality of the water:
The spa cover prevents the water from being contaminated by the external dust.
Can I use salt water?
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The salt can damage the internal component and the surface of the material if used in high percentage. The safe concentration of salt that can be used in the spa water is 1 ppm (1gr per liter of water). If the percentage of salt exceeds this concetration, the water must be changed in order to avoid damage to the internal mechanical part of the spa pump.
Do I need to disassemble my spa for winter?
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The spas equipped with Freeze Shield™ can be used all year. Read the instruction manual carefully to be able to use the Freeze Shield system in the correct way, avoiding any damage to the spa. For the models without the Freeze Shield system, we don't recommend using the spa when the outdoor temperature is lower than 10 degrees. Using the spa when the outdoor temperature is below 10 degrees can freeze the water and damage the internal components of the spa heater and material of the liner.
How can I clean the housing and filter cartridge in my spa?
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To clean the housing and the filter cartridge, follow the below steps:
1. Switch off all functions of the spa, such as filtration and heating.
2. Unscrew the filter set inside the spa, and open the filter set outside of the spa, in order to be sure that when you open the filter set the debris inside doesn't fall into the spa.
3. Take out the filter cartridge and rinse it out with a garden hose and put it back in the filter housing to reuse it.
However, if the filter cartridge remains soiled and discolored, the filter cartridge should be replaced.
How can I dry my Spa Pump (Air jet and Hydro jet)?
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1. Reverse the pump on the side of the connection, in order to eliminate all water inside
2. Attach the inflation hose to the Spa Pump
3. Plug into a wall socket and activate the PRCD/RCD/GFCI
4. Hold the on/off button for three seconds to activate the control panel
5. Insert the inflation hose in one of the water pipes (for the correct pipe, watch the related troubleshooting video)
6. Activate the massage function for 2 minutes (increase the time if necessary)
How can I remove the filter housing?
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Remove the filter housing inside the spa following these steps:
First step: switch off all of the functions.
Second step: using two hands, unscrew the filter housing from inside the spa pool.
IMPORTANT: remove quickly from the pool and open it far from the spa to avoid debris back into the water.
How do I add air to my liner when the spa is full of water?
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1. Unplug the spa pump
2. Remove the filter set and apply the stoppers to prevent the water from flowing out
3. Detach the spa pump from the liner
4. Connect the inflation hose to add air in the liner
How do I backwash? (Air jet and Hydro jet)
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Before winterizing the spa, it is better to perform a backwash of the internal pipes. The operation is very easy and takes a few minutes. Follow these steps to perform the back wash on your spa pump:
1. Dettach the spa from the liner
2. Insert a garden hose to the upper small connection
3. Start the water with low pressure and backwash for two minutes
This operation will eliminate all residual dust deposits inside the pipe from the chemical or limestone present in your water.
IMPORTANT: don't perform the backwash into the big connection that is the AIR INLET. The pressure of the water can damage the gasket and the AIR PUMP.
How do I clean the PVC surface of the spa?
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1. Get ready to clean with gloves and gentle detergent
2. Wet the parts that need to be cleaned with a hose
3. Pour an appropriate amount of gentle detergent on the gloves and carefully scrub the dirty parts
4. Rinse with water after cleaning
How do I dry water droplets inside the spa liner?
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If there are water droplets inside the liner due to humidity, we suggest watching the attached video for detailed instructions.
How do I repair the different material of the spa?
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Bestway's spas are produced with different material: PVC, Duraplus, and drop stitch material. The procedures to repair the materials are different. Follow the instructions on the instruction manual or the back of the provided repair patch.
How many hours each day does the filtration function have to operate to keep the water clean?
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We suggest 8 hours a day as a minimum. Increase the time if you use the spa frequently.
IMPORTANT:
1. The filtration system is not able to keep the water clean without performing the correct chemical treatment. Consult your chemical dealer to get the correct product and the correct quantity to keep the correct chemical balance.
2. The filter cartridge has to be checked every day to increase the performance of the filtration system.
3. Use the provided inflatable cover when the spa is not in use to reduce the frequency of water replacement.
How often should I change the water?
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As per the international standards, the water without correct chemical performance should be changed about every 3 days. The advice is for safety reasons: if the customer performs the correct chemical treatment and the correct filtration time, the water can be used for long time. It depends on the frequency of use.
IMPORTANT: cover the pool liner with the cover and take a shower before using the products. Those will keep the water cleaner longer.
If I don't use the spa for 1 month, what can I do to keep water clean?
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It is recommended to empty the spa. If this is not possible, we advise to carry out a chemical treatment of the water to avoid the formation of algae. In addition, we recommend using the cover to prevent leaves or other types of debris from collecting on the surface.
Is it possible to program the spa to automatically filter every day?
How long should it be activated?
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It is not possible to set the automatic cycle to filtrate the water, as the filtration must be started manually. The filtration system can be activated from your mobile phone if your pump has the Wi-Fi function.
The filter set is difficult to unscrew from the spa wall, what can I do?
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Unscrew the filter set with two hands and apply strength evenly to unscrew.
The water is not clean even if I use the spa pump regularly. What can I do?
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To create the correct maintenance procedures for your water, follow these instructions:
1. Increase the filtration time.
2. Check the filter cartridge every day and rinse with water. If the filter cartridge remains soiled and discolored, you should replace it with a new one.
3. The filter pump alone cannot eliminate all the bacteria in the water. The most important part to keeping the water clean is keeping the correct chemical balance. Check with your checmical dealer to get the correct quantity and type of chemicals to have the correct water maintenace.
What can I do if white flakes appear in the water?
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The presence of white flakes in your water depends on the hardness of the water. Drain about 20 to 25% of the pool water and add fresh water to decrease the calcium hardness. Visually inspect the electrolytic cell for scale buildup and clean the electrolytic cell if necessary.
If the above operation doesn't solve the problem, contact your nearest chemical supplier to purchase the correct chemical to reduce the hardness of the water.
What kind of chemicals should be used for water maintenance?
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Please consult your local chemical supplier for information about chemical maintenance. Pay close attention to the chemical manufacturer’s instructions.
What should I do if my water turns green?
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If the water becomes green due to the incorrect chemical maintenance, establish the correct chemical balance by contacting your local chemical dealer. They will suggest the correct products to use and the frequency.
When do I need to use the reset button on the side of the spa heater?
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The reset button is connected with a mechanical thermal switch that works when the water temperature in the spa is over 55 ℃ (131ºF), if the outside temperature is above 40, or the spa heater is exposed directly to sunlight. In case the thermal cut off intervenes, the display of the spa heater will show the alarm E08. This alarm can be reset following the below steps:
IMPORTANT: perform the following tests in a cooler time of the day.
First step: unplug the spa heater from the power outlet.
Second step: use a thin object to push the reset button (it is not necessary press hard).
Third step: plug in the spa heater to a power outlet and reset the PRCD.
Fourth step: push the heating function. If the situation is resolved, the display will not show the E08 alarm.
IMPORTANT: if the outside temperature remains over 40 or the spa heater still remains under sunlight, it will be necessary to perform the above steps everyday.
Why is the water turning white?
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If the water becomes white, it is the chemical reaction between the chemical used and the quality of the water. Consult your chemical dealer to adjust the water condition.
